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To All HAS Clients: !!!Important!!! Issue: Some patients may have had incomplete Order records export from DeVero prior to 1/11/2020. Solution: It is critical that all claims be reviewed for accuracy prior to submission. Diagnosis Codes can be reviewed on the Billing Audit and Electronic Claims Submission Report. A key indicator of this issue may be if only one diagnosis code is present on the claim. If incorrect or incomplete order records are found, resend the Diagnosis Codes from the OASIS or Physician Order from DeVero, indicated by the “DE” (Diagnosis Export) mark on the Patient Chart. Programming has addressed the cause of this issue and there should be no new occurrences of this issue going forward. Please contact Support with any questions or concerns at 800-219-0664 or https://netsmartcares.force.com.
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